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Customer Ops·Always answering

Subscription Box Churn Saver

Predicts box-cancel risk + auto-runs save flow. Replaces Recharge $99-499/mo + retention agency.

🛒E-commerce

The problem

Recharge charges $99-499/mo plus 1% transaction fee for subscription billing, but its retention flows are hardcoded coupon offers that train customers to cancel-and-claim. SMB box brands churn 8-12% monthly with zero diagnosis of WHY.

What changes

Pre-cancel signal (skipped 2 boxes, opened cancel page, low NPS reply) → agent classifies the reason from order + ticket history, swaps the next box variant, sends a plain-text owner email, and only offers a discount on the third touch.

A day in the life

What this agent actually does.

  1. 1

    Day 45 in cycle: customer skipped last 2 boxes → agent swaps category + sends 1-question survey

  2. 2

    Cancel page hit at 11:02pm → SMS at 9am next day with a reschedule link, no discount yet

  3. 3

    1-star unboxing review → owner gets a Slack ping with the customer's full order + ticket history attached

Works with

Connect to the tools you already use.

RechargesoonShopifysoonKlaviyosoonGorgiassoon

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