Returns & RMA Triage
Chat-based RMA triage + auto-decide. Replaces Loop Returns $29 + Gorgias seat $60/mo.
The problem
Loop Returns starts at $29/mo + $2.50 per return, Returnly and Narvar Returns price $400+/mo. SMBs paying $89+/mo still route every RMA through a human agent for the decide-and-refund-or-replace step.
What changes
Customer submits return → agent classifies reason (sizing, defect, change-of-mind), pulls order + policy, auto-approves under policy thresholds, generates the label via EasyPost, escalates edge cases with a pre-filled brief. 70% of tickets close without a human.
A day in the life
What this agent actually does.
- 1
Customer hits /returns → agent asks 3 questions, classifies, pulls order, decides under $50 policy auto-approve
- 2
Label created via EasyPost, confirmation email sent, Shopify order tagged with return reason for analytics
- 3
Damaged-on-arrival + photo → agent approves replacement, flags SKU for QA review if 3+ hits in 30 days
Works with
Connect to the tools you already use.
Bundles with
Pairs naturally with these skills.
Knowledge Concierge
Your SOPs, pricing, FAQs, and tribal knowledge — instantly searchable by your team and customers. Trained on YOUR stuff.
Replaces
$1,500 onboarding consultant + tribal-knowledge insurance
Smart Inbox Triage
Reads every email. Sorts by intent. Drafts replies. Flags the 3 things that actually need you. Quietly handles the rest.
Replaces
Fyxer $30/mo + Shortwave $40/mo + $400/mo inbox VA
Meeting Actions to CRM
Transcript → action items → CRM/Asana tasks in 5 min. Replaces Otter Business $20/user × 6.
Replaces
Otter Business $20/user × 6 + Fathom Premium $20 × 4 + Zapier $50
Add Returns & RMA Triage to your swarm.
Drop your URL. We'll match every skill your business needs, then activate them as one swarm.