Order Tracking Auto-Reply
Answers 'where is my order' in 20 seconds. Replaces AfterShip $49 + support time.
The problem
AfterShip Pro $49/mo gives tracking pages but not support answers. 30-40% of SMB support tickets are still 'where is my order?' — costing Gorgias seat time and tying up front-line agents at $60+/mo each.
What changes
Customer emails or chats 'WISMO' → agent matches to order, pulls live tracking from carrier API, replies with ETA + carrier event in plain English. Auto-closes the ticket. Handles 85% of WISMO without a human.
A day in the life
What this agent actually does.
- 1
10:42am Gorgias ticket 'where is my order' → agent matches email → Shopify order → tracking
- 2
Replies 'Your order 1234 is out for delivery today, estimated 2-6pm' with event timeline
- 3
Weekly: flag every order with 5+ days no movement so owner can proactively refund/replace
Works with
Connect to the tools you already use.
Bundles with
Pairs naturally with these skills.
Knowledge Concierge
Your SOPs, pricing, FAQs, and tribal knowledge — instantly searchable by your team and customers. Trained on YOUR stuff.
Replaces
$1,500 onboarding consultant + tribal-knowledge insurance
Smart Inbox Triage
Reads every email. Sorts by intent. Drafts replies. Flags the 3 things that actually need you. Quietly handles the rest.
Replaces
Fyxer $30/mo + Shortwave $40/mo + $400/mo inbox VA
Meeting Actions to CRM
Transcript → action items → CRM/Asana tasks in 5 min. Replaces Otter Business $20/user × 6.
Replaces
Otter Business $20/user × 6 + Fathom Premium $20 × 4 + Zapier $50
Add Order Tracking Auto-Reply to your swarm.
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