SwarmLabs.CLOUD
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Customer Ops·Always answering

Contact Lens Reorder Agent

Wins back contact orders from 1-800-CONTACTS. Replaces RevolutionEHR Rx mod $200/mo.

🏢All Businesses

The problem

60% of contact lens patients order online (1-800-Contacts, Hubble) instead of from their OD. RevolutionEHR's Rx-renewal module ($200/mo) doesn't predict reorder timing — independent ODs lose ~$1,200/mo per location in CL revenue.

What changes

Agent calculates reorder date from last fill quantity, sends reorder SMS 7 days before runout with practice's online store link + price-match offer, captures the reorder before patient defaults to 1-800.

A day in the life

What this agent actually does.

  1. 1

    May 3: agent computes Sarah's 90-pack reorder due May 18

  2. 2

    May 11: SMS 'time to reorder Acuvue Oasys — match online price + ship free'

  3. 3

    May 12: order placed via practice e-com — $310 captured vs. $0 to 1-800

Works with

Connect to the tools you already use.

RevolutionEHRsoonTwiliosoonShopify

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